Terms of Service

Terms of Service for KEEN Footwear: Official KEEN Site

Agreement to Terms

By using KEEN Footwear: Official KEEN Site or placing an order through our website, you accept and agree to be bound by these Terms of Service. Submitting an order constitutes your offer to purchase products from KEEN Footwear. Your order is finalized when you receive an order confirmation email from us.

Order Acceptance and Cancellation

KEEN Footwear reserves the right to cancel any order at our discretion, including but not limited to situations involving:

Items being out of stock
Pricing errors
Suspected fraudulent activity

If your order is canceled, a full refund will be issued promptly to the original payment method.

Pricing and Sales Tax

All product prices are listed in United States dollars and are subject to change without prior notification. Sales tax will be calculated based on the shipping address you provide during checkout and added to your order total.

If a price is incorrectly listed on the website, KEEN Footwear will contact you before processing payment to confirm the correct price.

Shipping and Delivery

KEEN Footwear ships orders within the United States and to select international destinations. Estimated delivery timeframes will be provided at checkout; however, these are estimates and not guaranteed.

Once your package leaves KEEN Footwear’s facilities, the shipping carrier assumes custody. Delivery times may vary and are outside of our control.

Returns and Refunds

Before completing a purchase, please review KEEN Footwear’s Returns & Refunds policy page for full details on eligibility, procedures, and conditions for product returns and refunds.

Product Warranty

KEEN Footwear offers a one-year warranty on all footwear purchased in North America covering manufacturing defects in materials and workmanship, starting from the purchase date.

This warranty excludes normal wear and tear, damage resulting from misuse, and items purchased through unauthorized sellers.

Intellectual Property

All content on KEEN Footwear’s site—including product names, descriptions, images, logos, and the overall site design—is owned by KEEN Footwear or its licensors. No content may be copied, reproduced, or used in any form without our explicit written consent.

Your Account Responsibilities

If you create an account with KEEN Footwear, you are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account. Please notify KEEN Footwear immediately if you suspect unauthorized access.

Limitation of Liability

KEEN Footwear is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our maximum liability is limited to the purchase price of the product involved.

Note that some jurisdictions do not allow certain limitations of liability, so these exclusions may not apply to you.

Modifications to Terms

KEEN Footwear reserves the right to update or change these Terms of Service at any time. The current version accessible on our website will govern your use of the site and purchases. If you do not agree to these terms, please do not use our website or place any orders.